Terms and Conditions
Effective Date: 03.03.2026
Business Name: The Sanctuary LLC
Welcome to The Sanctuary LLC. By accessing this website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before using our website.
1. General
This website is owned and operated by The Sanctuary LLC. Throughout the site, the terms “we,” “us,” and “our” refer to The Sanctuary LLC. By visiting our site and/or purchasing from us, you agree to be bound by these Terms and Conditions.
We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date.
2. Products and Services
The Sanctuary LLC offers handmade and custom products including tumblers, apparel, body care products, and other gift items.
Because many of our products are handmade:
Colors and designs may vary slightly
Each item is uniquely crafted
Small imperfections may occur and are not considered defects
We reserve the right to discontinue any product at any time.
3. Custom and Personalized Orders
Custom and personalized items are made specifically for you.
By placing a custom order, you agree that:
You have reviewed and approved all spelling and design details
Personalized items cannot be returned or refunded unless defective
Production will begin after approval and payment
We are not responsible for errors submitted by the customer.
4. Pricing
All prices are listed in U.S. dollars and are subject to change without notice.
We reserve the right to:
Modify pricing at any time
Correct pricing errors
Cancel orders due to pricing mistakes
5. Payments
Payment must be received before orders are processed.
We accept payments through secure third-party payment processors. We do not store your payment information.
6. Shipping
Processing times vary depending on the product and whether the item is customized.
The Sanctuary LLC is not responsible for:
Shipping delays
Lost or stolen packages once marked delivered
Incorrect addresses provided by customers
Customers are responsible for providing accurate shipping information.
7. Returns and Refunds
Due to the nature of handmade and custom products:
We do not accept returns on:
Custom items
Personalized items
Used items
Body care items
Refunds or replacements may be offered if:
The item arrives damaged
The wrong item was sent
You must contact us within 3–5 days of delivery for any issues.
8. Intellectual Property
All designs, logos, images, and content on this website are the property of The Sanctuary LLC.
You may not:
Copy designs
Reproduce products
Use images without permission
Resell our designs
Unauthorized use is prohibited.
9. Promotional Use
By purchasing custom products from The Sanctuary LLC, you agree that we may use photos of the product for promotional purposes, including social media and our website.
No personal information will be shared.
If you prefer your item not be shared, please contact us.
10. Product Care
Customers are responsible for following care instructions provided with products.
We are not responsible for damage caused by:
Improper care
Misuse
Accidents
Normal wear and tear
11. Limitation of Liability
The Sanctuary LLC shall not be liable for any indirect, incidental, or consequential damages that result from the use of our products.
All products are used at the customer’s own risk.
12. Privacy
Your personal information is handled according to our Privacy Policy.
We do not sell or share your personal information with third parties.
13. Contact Information
If you have questions about these Terms and Conditions, please contact us:
The Sanctuary LLC
Email: admin@thesanctuaryllc.com
Website: www.thesanctuaryllc.com